Keaton Taylor

Overview

If you visit an office in San Francisco, you'll probably be asked to check in via Envoy. An ipad usually sits on a desk (they call it a kiosk) and you type in some info and are granted access (hopefully) to the building.

Challenges

I collaborated closely with our iOS and Android engineers to tackle the challenge of updating the ux and interaction design of Envoy's invitation info cards and iterating on the touchless sign-in feature.

Challenge 1: Making the invite card fit in with the latest mobile platform version, which required a stylistic change and update to the app interactions.

Challenge 2: Designing the touchless experience and addressing potential edge cases where a visitor might not have necessary access.

UI updates to the Visitor Invite

Challenge 1: Making the invite card fit in with the latest mobile platform version, which required a stylistic change and update to the app interactions.

Challenge 2: Designing the touchless experience and addressing potential edge cases where a visitor might not have necessary access.

placeholder

Our team of product designers took on the role of product owners and worked closely with the lead product designer to define the needs of our brand, customers, and visitors. We also switched to Figma from Sketch, which supercharged our workflow and helped us build a usable pattern library.

placeholder

To create a user-friendly experience for visitor invites, we opted for a custom modal that kept with our updated branding. The invite cards lived in the profile tab, making it easy for visitors to check-in, view visit details, and see their scheduled visits.

placeholder

The Presence Required feature was more complex and required a robust workflow that addressed several edge cases. We used Bluetooth Low Energy (BLE) beacons to ping the phone and designed alerts to prompt visitors to enable location services or get closer to the Envoy kiosk if necessary.

placeholder

Overall, we spent two sprints working on these projects. While we're still measuring the net effect and usage, we found it rewarding to work on projects that protect employees and visitors as the world struggles to reopen.