Keaton Taylor

Design Overhaul: A redesigned user interface aimed to put upcoming invotes top of mind for folks - literally. taesthetics aligned with new mobile platform design languages gives the app itself a more refined feel and gives users a clear expectation on what things should look and feel like. This work also aligns our app with updated branding guidelines at the time.

Touchless Features: BLE technology was incorporated to detect a user’s proximity, enabling touchless sign-ins. This tech was super helpful in fulfilling some of the needs of customers. Tryign to keep surfaces free of germs as much as possible was the name of the game.

Edge Cases: Developed robust workflows to address different scenarios where a visitor might lack necessary location permissions or be too far away from the kiosk. either of these situations results in messaging that gets you to a "learn more" state that gives you instructions on how to fix it. Apple's Location Services checks, specifically can be problematic if a user has previously said 'no' or turned them off.

Learnings

Stay Customer-Centric: Responding to user needs in real-time strengthens brand reliability and showed the world that we were serious about building the workforce platform for the future.

Technological Agility: The move to swiftly integrate new technologies like BLE was crucial. It not only distinguished us from competitors through acting quickly, it gave us the ability to ship to learn. Taking that risk made all the difference. This work would become the building blocks for all the woprkplace features that now exist, like Rooms and Scheduling.